Gateway delivers an outstanding, connected customer experience. No matter where your customers are, Gateway links them to qualified repairers in their area in real time for a rapid response.
Gateway is all about seamlessly connecting people and their data, ensuring clear, continual communication. Gateway provides integrated customer service 24/7, achieving vastly reduced administration and operational costs.
Gateway’s rigorous quality assurance testing ensures software updates take place on each service independently, so the overall system remains always on and operational with no disruption or downtime.
Gateway’s extensive APIs enable B2B services or direct integration with third party software. Gateway securely connects suppliers, customers, clients and administrators using a single business-to-client identity service.
Gateway’s intuitive and collaborative platform simplifies and speeds up the customer journey to deliver a stress-free, seamless and frictionless customer experience.
With Gateway’s continuous connectivity, customers and their insurers can track the progress of their claim, receive ongoing status updates, and personalised notifications. With Gateway, your customer will never be made to feel like just another anonymous policy number and will always be kept in the loop. Clear communication and continuous updates mean happier customers – and that’s good news for your retention rates and profitability.
Innovation Group (Pty) Ltd appoints Cornel Storm as Executive Technology
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With Gateway, your customers can tap into our world-class global supplier and repairer network and enjoy the widest availability, capacity, and the highest quality service standards to ensure their lives get back to normal as soon as possible.
Our supplier network is unmatched in scale and reputation, driven by customer ratings and feedback to incentivise consistently excellent performance.
Gateway automates the application approval process so that suppliers and repairers can be onboarded in hours, improving service availability and capacity for your customers. Gateway’s strong, always-on network links and automated processes improve administrative services with efficient handling of contract management, electronic signatures, renewals, and updates. And that means you can concentrate on your customer.
Combining simplicity, efficiency and collaboration, and delivering customer satisfaction, increased loyalty and profitability, Gateway is the future of insurance.
